It’s been over 2 weeks now since I got myself a BlackBerry Curve 3G 9300 with a Globacom Nigeria BIS plan. Right from the onset, I battled to get it working 100%. Amongst the many problems I encountered were frequent inability to make phone calls while on the 3G network and inability to download files of over 4.8MB in size.
Of them all, the one that bugged me the most was the inability to sign in to my Yahoo Messenger. I kept getting the frustrating error message – Service Not Enabled For This Handheld.
After a few calls to the GLO BlackBerry Customer Care and a visit to their branch here in Sokoto, I was directed to email their BlackBerry Department and that was how my problem was solved.
The procedure was quite simple as you are about to see.
NOTE: This tutorial makes the assumption that you own a BlackBerry Curve 9300 and that you are on the Globacom Nigeria Network. I can’t assure you that the service book download will work for other networks.
Let’s begin 
Step 1: Download the Yahoo Messenger Service Book V2 (Right click and save as) and BlackBerry Desktop Manager. Once downloaded, proceed to install the BlackBerry Desktop Manager.
Step 2: Launch the Desktop Manager and backup your data as shown below by clicking on Backup Now
Leave the settings as shown below but feel free to modify the location of the backup file. Hit the backup button and wait a minute for the backup to complete
Step 3: Once you are through backing up your entire BlackBerry Device, restore the Yahoo Messenger Service Book file to your handset using Desktop Manager
Set the Backup Folder to the location of where you downloaded the service book to. Leave other settings as shown below, hit the restore button and wait a few seconds for the Yahoo Messenger Service Book to be loaded unto your BlackBerry Curve 9300.
Step 4: Once the restore process is done, manually register your BlackBerry handset with the RIM network via the HRT (Host Routing Tables).
To do this go to Menu >> Options >> Advanced Options >> Host Routing Tables >> Menu >> Click Register Now and seconds after you should get a message that says “Your handheld has been registered with the wireless network.”
Step 5: If you’ve created a BIS account for your computer, login with your username and password and re-send your BIS service books >> Click on Help at the end of the Screen > Click on Send Service Books.
If you don’t have access via your computer, go to Messages on your BlackBerry device and click on Menu >> Options >> Email Account Management >> Scroll down to end of screen and click on Help >> Send Service Books.
Step 6: If you find that you still can’t sign in to Yahoo Messenger, pull out your battery, wait 30 seconds then reinsert and power your device again. It should work.
The above was what I did on my own device and Yahoo Messenger started to work .
A big thank you goes out to Eloyi Soneye of Globacom’s Corporate Call Center for saving the day. You rock man .
You’ll also like:
- How I spend N2,500 ($15) monthly on Unlimited Internet Access
- Download BlackBerry OS 6.0 For All Mobile Networks
- Glo BlackBerry Social and Complete Internet Plan For N1,400
- Top 3 Download Managers For BlackBerry Curve 3G 9300
- Etisalat Nigeria BlackBerry Complete, Voice & Social Plans
Please rate & share this article to help others. Thanks
My blackberry account has been locked and I tried anything to set a new one please HELP ME!BB 9800 Torch
@Buyi: you have to contact your carrier to unlock it
I’ve received a reply to your handheld has been registered with the wireless network, his next what should I do? I try to go to yahoo messenger but can also ..
please help me
saya tidak menemukan blackberry desktop manager di bb saya, sy pakai bb gemini curve warna hitam…
How do I enable yahoo messenger on my BB Curve 9300 when I’m in Southa Africa and use the Cell C network? Please assist. Thank you.
@Christa: have you tried the steps in this article? If you haven’t, pls do so and if you have and it still won’t work for you, I suggest you contact your service provider asap
Hi, I hAve torch 9800 and I had the same problem and I badly want to fix that , one thing more skype is also not working on this cell , really I m fed up of this problem
I’m not so sure Skype is supported on Blackberry
good advice man thanks alot
It doesn’t work for my Torch. I’m using Telkomsel, Indonesia Provider… :(
What OS are you using? Did you complete all the steps?
HI,
It did not work. I went to Stept 4 and I DID not recieve the message “Your handheld has been registered with the wireless network.”
What does stept 5 Means?
What device model and OS are you using?
OMG! you were the only answer to my problem, after days of trying all sorts of possible solutions, all of which i read on the internet, and then i got here on your page, and these is the only perfect solution I got.. Thank you so much!!! This tutorial is such a great help..again thank you! God Bless!!!
You’re welcome :D
hello.can u help me to fix the same problem but for bb 8520? i can do till the step 4, but i didn’t receive the message. on step 4 i receive :registrion mesage sent! but i not received back “Your handheld has been registered with the wireless network.” which is the problem?
yahoo messenger is still not working (is trying to sign in but it isn’t entering in. only the smile icon is jumping ), i have rebooted my device(removed the battery for 30seconds), and still nothing. and it’s not an internet connection problem. please help me
The only thing I can suggest is that you try it again and see what happens. So far so good, it has worked across most BlackBerry devices I’ve tried it on including the curve 2.
i tried, it seems i am not receving “Your handheld has been registered with the wireless network.” messege, what can i do in this case???
I really wish I knew what to do but I don’t man. I hope you have an active Blackberry Internet Service subscription
Hi Sir! This tutorial really helped me a lot :) After several days of trying and searching on what to do with this kind of problem, thank God I’ve found you :)
But I just noticed one thing. Every time I logged out my account, and after awhile when i tried to log in again, it came out the same problem again, that it is Invalid ID and Password. So i have to restore the patch again. I just want to ask though, what should i do so that it will permanently stored to my service book? I hope for your prompt response, Thank you so much! :)
Did you remove your battery for 30 seconds after restoring the patch?
yes Sir, i did. then all of the applications have been reset and even my previous messages. But I cannot log in to ym again :(
I sincerely don’t know what the problem could be on your device. I recently downgraded my blackberry from OS 6 to OS 5 and even after the downgrade, I uploaded the patch and Yahoo Messenger started working again. Maybe you could try restoring the patch again then rebooting your berry before trying to login again.
alright Sir, thank you for your advice, Have a great day!
Wish I could have been of more help man. Do have a fab week ;-)
Sir, I just noticed in my case, after restoring the patch in my BB, i should not reboot it and just leave it as is otherwise the patch will not work. And every time I activated my email server to it, the patch also didn’t work. So I’d rather maintain my YM instead of my email.
Hey it was Awesome ! Thanks A TON! Yahoo is now working perfectly for me :D
You’re welcome man :D
i haVE PROBLEM on step 4 for after i hit the register now, and the it says registration message sent and then after that nothing responce. i also do rebooting my bb many time, but nothing happen,. what should i do? help
If you followed the steps very well and still can’t get it to work then I’m sorry, I don’t know of any other alternative.
i haVE PROBLEM on step for after i hit the register now, nothing responce. i also do rebooting my bb many time, but nothing happen,. what should i do? help
I had the same problem in my bold 9780…I tried and its working….thanks for sharing this.
You are welcome sir ;-)
hello.can u help me to fix the same problem but for bb 9780?i can do till the step 4 but i didn’t receive the message .thank you :)
You could remove your battery, put it back in and try again
i did.on step 4 i receive :registrion mesage sent! but i not received back “Your handheld has been registered with the wireless network.” :( which is the problem?
Check to see if your yahoo messenger is now working and it isn’t I suggest you contact your network provider. Rebooting your device solves a lot of problem but ain’t no guarantee that it will fix this one
doesn’t appear anymore that message when i try to sign in only is trying to sign in but isn’t enter in.only the smile icon is jumping :)))
Looks like an internet connection problem to me. Can you browse the internet with ease on your phone right now?
yes…i can
Reboot the device by removing and replacing the battery after 30seconds. Hopefully that should get it fixed
please give me your adress hotmail,yahoo.i want to ask u more :)
Hello there Sir, i just got my blackberry and I can’t login to yahoo messenger and at the same time can’t add my yahoo mail to my blackberry. I have read your post but would like to ask if this could be done using a Mac?
Thanks so much and good day!!!
I’m not so sure if it would work on a MAC. You would just have to try it out and see for yourself.
This is the perfect answer I was looking for, thanks so much. It worked……
hi.
I’ve tried it and it worked for my BB 9300 Curve.
Thanks alot :)
Thanks man.. It really work for me fine.. I am happy and am in Ghana using MTN.
Oladotunsoyinka@yahoo.com or 30DEECF8 add me
Its now working, I collected my girlfriend mtn that its bis is still on I put it in my tour my yahoo mess worked and I removed it and put my glo it still worked! My bb pin 30deecf8 or yahoo- oladotunsoyinka@yahoo.com
Hey bro can I use that step for my bb tour? Am on globacom also! Pls how do I contact you?
I think it should work as I don’t think service books vary from bb model to model.
My blackberry bold cannot register me to use yahoo mail. It keep saying username or password is incorrect, when they r correct. I don’t know why. I wanted to set up my yahoo acct so I can receive emails using their push technology. Pls assist
Is your yahoo messenger working? If it’s not also working, you might need to download the service book in this post as well
My blackberry bold cannot register me to use yahoo mail. It keep saying username or password is incorrect, when they r correct. I don’t know why. I wanted to set up my yahoo acct so I can receive emails using their push technology. Pls assist
I suggest you contact your network provider as I’m clueless with regards to why this is happening.
My BB storm internet connections hanging. booting always
I don’t understand what you mean when yiu say your internet connections is always booting.
Bro you are too good, do u know i took this stuff to Glo office here in Warri and their staff couldn’t resolve it…Thanks alot
You’re welcome.
Thanks a lot.. It actually worked but this only happens on glo coz mtn connevts directly.. Thanks 4 d idea shared though.. More grace 2 ur elbows..
Thanks man. So I hear too. I wonder why GLO is delaying in upgrading their service books.
Hey,will u plz tell me what is enterprize email? And I have the same problem,how can I register my bb
Enterprie email is for coorporations
Hello Chukwudi, I have read yur writeup and it is brilliantly simple- unfortunately I am stuck @ the very first step. Step 1 opens with Download Service Book, I presume I am to use my phone(Bold 2) as you did not mention using a PC. When I click on a link it takes me to a page with some info on it- but here’s the thing-the page is not downloadable. HELP!!
I just checked it on my BlackBerry and the clicking on the yahoo messenger service book link immediately initiates a download. Try right clicking and save as to see if that works for you.
Cheers ;-)
Wow- looks as if there’s something wrong with my phone then- clicking on the link doesn’t initiate the download for me and if right clicking just means pressing the blackberry button on my bold- that doesn’t do anything for me either! What do you think is wrong?
Try downloading it via Opera Mini. That’s how I downloaded mine. Recommended way is to download the file to PC not BB
Wow! It work! Am so grateful to you as this was a problem I grappled with for weeks. Thanks alot!
You’re welcome and do please feel free to share it on your fave social media network eg Facebook. Cheers ;-)
hi! i just wanna ask where can i download this Yahoo Messenger Service Book V2 and im using torch
Here’s d link: http://cdn.patchworkoftips.com/wp-content/uploads/YMESSENGERv2_servicebooks.ipd
pls teach me how to make this work in torch,
btw im here in doha qatar, is this going to work here??
I don’t have a BlackBerry Torch so I can’t teach you how to get it done on a torch. This tutorial was done with my BlackBerry curve 3G and folks with different BB models have successfully used this hack. Just follow the instructions above please.
Hi udegbunam, i got my bb 9530 and have been unable to use it. Anytime i try to browse with it, it says,’your device does not currently have any browser configuration service book entries. Contact your service provider to enable the browser on your device’. I have called AIRTEL customer care numerous times and they can’t solve the problem. What do i do?
Try steps 4 and 5 to see if you can automatically have your service books sent to your device again
Nice one, unfortunately, I visited GloWorld without success, before I got your right-up. I worked on BB 9800!
Thanks for the feedback man. ;-)
i not understand for step 4..kindly assist..mean we need manually
Step 4: Once the restore process is done, manually register your BlackBerry handset with the RIM network via the HRT (Host Routing Tables).
To do this go to Menu >> Options >> Advanced Options >> Host Routing Tables >> Menu >> Click Register Now and seconds after you should get a message that says “Your handheld has been registered with the wireless network.”
I don’t know how best to explain that part. Step 4 is pretty self explanatory. The sign >> means go to.
i m a new bb user from china, and faced exactly the same problem accessing ym. your quick guide has solved the problem. thanks!! xiexie!!
Excellent man. Cheers ;-)
Really detailed tutorial Udegbunam, I’m not a great fan of Yahoo messanger and prefer to stick with Skype,
Unfortunately Skype doesn’t have a valid app for my BlackBerry model yet :-(
Thanks. You solved a nagging problem.
You’re welcome man :-). Have a great week
Great tutorial – very detailed!!!
Thanks for sharing :)
As always, a great tutorial.
You should write a tutorial on why you don’t need a cell phone with you at all hours of the day.
My grandma didn’t have one, she didn’t need one, she got everything done.
I had one about 10 yrs ago but never answered it when i was away from the house. so no cell phone for me. I use skype when i am home. pay 30 a yr for unlimited everything.
the best part is that no one can bother me when i am out and about doing something fun. ;-)
Which I could say the same thing man. I’d be very lost without my cell phone. It’s my everything. Music, movies and the internet in one small device.
Udegbunam,
This is my first time here and, man, you knocked this tutorial out of the park. Very detailed; I know who I’m going to should I have any related issues with my cell in the future!
Good job…I’ll stop by again soon.
Jon
Lol. I ain’t no expert in cell phones Jon. I was just relentless in finding a solution for this and I’m just happy for the opportunity to share it with everyone :-)
So glad to have found your site, Udegbunam.
This tutorial is really thorough, and I’m certain, will be very helpful for those struggling with this issue.
Now I know where to check-in when I’m struggling with my technology (which is often!)
Wishing you well-
Nanette
Thanks Nanette. Haven’t noticed you @ my campaign. Let me go check again and see if I can return the favor. Thanks for dropping by ;-)
Udegbunam, aloha. What a terrific tutorial. While happily the info does not apply to me, should I ever have a techie type problem I will ask you if you know how to fix it. If you provide me with a similar tutorial to fix the problem, I know I will be able to follow the steps and quickly solve the problem.
Nice to meet you, Udegbunam. Look forward to reading more of your posts. Aloha. Janet
Thanks for dropping by and next time I’ll be sharing a post that you can relate to. Detailed tutorials are my speciality
Hi Udegbunam,
Nice tutorial! You should have saved the day of many who own BlackBerry Curve 3G 9300 and need Yahoo Messenger badly!
Cheers,
Jane.
Thanks. According to feedback I’ve recently gotten, it works on other blackberry models too :-)
Thanks for the tips. So, here how we can fix the yahoo messenger issue on BlackBerry.
Thanks for the retweet ;-). Much appreciated
Thanks, stumbled on this and I’m glad cos it worked..
Don’t have to go to Glo office..
So glad to hear that. If you’ve got a twitter or facebook account, please share it with your friends. Thanks ;-)